Pottery Barn in Lone Tree, CO Closed now

Reviews about Pottery Barn

• ★ ☆ ☆ ☆ ☆

  February 27, 2020, by Hannah Soukup
  This company continues to let me down! Over the years I've bought a few pieces (a desk and a kitchen table). After buying a new home earlier this year, I started to get emails for promotions constantly. So every now and again I'd attempt and redeem a coupon code and they would always fail! Even after reading fine print (which varies for each thing (sometimes they will exclude furniture, not sale items, or include furniture but exclude something else, etc.))! A few months back, I emailed corporate sales/help, after it happened and they even sent me a email basically say, "Sorry our promos say 'x% off everything'. But we don't really mean it - no we won't honor the sales we're advertising." And they suggested I read fine print (which I DO, and had done considering the issues I'd had!). Though honestly they didn't address my really question, which was 'why doesn't this promo code work', they just glossed over it completely. On a different occasion I got hopeful again, only to be disappointed (again) so that time I decided to call and the rep over the phone wanted my credit card number before she'd given me the total due. Which, is absolutely wrong. Their product, in my experience, has been of fairly good quality, but you defiantly pay for it (and maybe a little too much), and the company doesn't seem to give a damn whether you have an issue or concern. Sadly, I get the impression that business is so good they don't have to care about repeat customers.
• ★ ★ ★ ★ ★

  February 03, 2020, by Molly Trujillo
  I had a great experience with ordering 7 pieces of office furniture. Cathy was able to help me avoid delivery delay due to an online September availability of one of the connecting desk pieces. She reached out to the Flat Irons store and I was able to get the missing piece I needed. I am glad that I opted to work with this store versus trying to order everything online, the assistance I received was invaluable. The delivery went smoothly and I was able to choose a day that was convenient for me. I understand that Pottery Barn within the last few months have stopped contracting out their white glove delivery services and brought it back in-house. The two gentleman who delivered the furniture were very professional and took care not to damage the new furniture or my home's surroundings.
• ★ ☆ ☆ ☆ ☆

  July 21, 2019, by Maggie Higgins
  Horrible customer service. The lady who took my return was sour and unpleasant. Even worse, when I complained to the manager I was told that it was a difficult time for them and that the holiday season was stressful, that they were human too and that sometimes they get slapped and yelled at by customers! I recommend closing your doors Pottery Barn if life is so tough for you that you cannot be pleasant and accommodating with your non-yelling/slapping customers during the holiday season. I for one won't be back to bother you!